Implementation work began today on a new Professional Services Automation tool project at HCD Group in Cardiff.
AP Benson was engaged by HCD Group, initially under the SME-Business programme of the Welsh Assembly Government, to undertake a holistic review of ICT systems within the firm and to make recommendations for improvements. In particular, AP Benson reviewed the following:
- The effectiveness of existing business management databases
- The management of "fee-flow" in the firm
- Mobile working
- ICT support issues
- Improving site reporting efficiency
- Document management and archiving
- ICT infrastructure
AP Benson undertook detailed reviews and interviews with senior and representative staff and made recommendations for improvements in all of these areas.
Based on this review, HCD chose to prioritise the improvement and integration of its business management systems. AP Benson worked to define the detailed needs of the business and used these to develop a procurement pack. We managed a semi-formal supplier selection and procurement exercise, working with potential suppliers to determine their ability to match the documented needs. With AP Benson's assistance, HCD group selected the Deltek Visionproduct and KPI Insight as implementation partners.
AP Benson has been retained to offer project support and guidance during the implementation period.
AP Benson Director, Craig Livingstone, said "Deltek Vision is a great choice for HCD. It will give staff members and management full visibility of the projects and jobs they are managing and will provide fee income forecasts replacing a cumbersome former system based on disparate databases and spreadsheets."
"HCD will achieve increased efficiency and have visibility of performance at project, client, surveyor and divisional levels will guide the development of the business."
"The project offers an exiting opportunity for HCD to develop its management practices around a single, unified ICT system."Posted on 11th November 2008